‘Save basket’ allows you to save and give a name to a list of items inserted into your basket. You can then decide later whether to buy all of the items or just some of them. Saving the basket doesn’t commit you to the purchase; the availability of products saved is not guaranteed as items are subject to stock changes, prices can change and personalised information will not be saved at this stage.

‘Wishlist’ allows you to save a list of items you are interested in. You can then decide later whether to buy all or just some of the items. Saving items to the wishlist does not guarantee that items will be available as they remain subject to warehouse stock fluctuations and prices may change.

The package will be delivered within 5 working days, with the exception of remote or hard-to-reach areas, Saturdays and holidays excluded.
The delivery of orders with one or more custom items will take around 7 working days

It’s not possible to change orders which have been processed already.

You can cancel an order by logging in, clicking on ‘Profile’, ‘Your orders’ and then the trolley icon. You can then reorder with the correct items.

If the order cannot be cancelled as it’s in the process of being prepared, contact us for help and state your order number.

If you purchased via Amazon Pay or PayPal Express Checkout you can access the site by configuring a password directly on our site.
Click on "Login" and then on "Password Assistance" or Click Here.
Enter the email or username used to place the order and configure the password.
Once the new password has been created, you can check the status of your order, return the products, or give consent to receive our newsletters, and always be informed of news and offers.

If you have received a discount activation code:

• Click here and insert your code into the space entitled ‘Activate your discount’. If you have already registered and have a Username and Password then you can log in, otherwise your must proceed with your registration;

Every discount code is unique and expires after a set period

If you already have some active privileges then you can decide to select and utilise those that you find most advantageous.

Unless stated, the offer cannot be combined with other privileges and/or ongoing promotions.

Yes. You can request an non-itemised bill during the purchasing process by clicking ‘I would like to receive a invoice’.

The document will be sent to you via your e-mail by the 15th day of the following month after your request was received.

The non-itemised bill from that point will be made available on the Account Area.

It will not be possible to provide or send the bill should a request not be sent in the phase indicated above.

The prices presented to the public are set following suggestions from the producer and they are  intended to comply with Iva. The currency indicated is in Euros.

These are the methods available:

• Credit Card (VISA, MASTERCARD, AMERICAN EXPRESS, DINERS CLUB)
• Pre-paid Card
• PayPal
• PayPal Recurring Payments
• Amazon Pay
• Cash on arrival:

  Only for deliveries to Italy.

  You can pay the courier directly in cash (notes) up to a maximum value of 2,999 Euros or with a cashier’s check up to 12,499,99 Euros written out to SDA Express Courier S.P.A..
  The delivery address must match that of the customer.
  This service comes with a fee of 4.00 Euros per transaction. We reserve the right to withdraw the right to pay upon on arrival for customers with a history of disputed payments.
   

Card payments will activate the secure servers on the website which adheres to SSL security standards. The transfer of card data is completely secure.

The insertion of sensitive data takes place in a completely secure manner with total guarantees for the customer. The website’s security system consists of a TCP/IP protocol with 128 bit encryption, certified by VeriSign.

After payment details are collected, the bank who provided the card will take the customer to the international authorisation process and confirmation will be received to state whether payment has been successful or not.

The package will be delivered within 5 working days, with the exception of remote or hard-to-reach areas, Saturdays and holidays excluded.

When the package is handed to the courier, you will receive an email with the tracking number that you can use to monitor delivery.

You can see delivery status directly from your personal profile by inserting your email/username and password before clicking on ‘Past Orders’. Click on the Courier Tracking icon and from here you can access the dedicated section for order tracking where you will see information relevant to your package.

If you purchased via Amazon Pay or PayPal Express Checkout you can access the site by configuring a password directly on our site.
Click on "Login" and then on "Password Assistance" or Click Here.
Enter the email or username used to place the order and configure the password.
Once the new password has been created, you can check the status of your order, return the products, or give consent to receive our newsletters, and always be informed of news and offers.

Italy: 5.00 Euros apart from cash on delivery (Click here to see the cash on delivery section)

Europe+USA: Delivery costs 7.00 Euros

Free delivery:

• For orders over 75,00 Euros - to Italy, Europe and USA

We ship to the countries below:
EUROPE UE: Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Principality of Monaco, Portugal, Poland, Romania, Slovakia, Slovenia, Spain, Sweden. Duty-free areas are excluded (for example Livigno, Campione d’Italia, Channel Islands, Gibraltar, Canary Islands etc. )

Restrictions:
Delivery to:

• PO boxes, post offices, hotels or similar organizations unless the recipient is employed at the location;
• duty-free areas;
• countries not mentioned prior.

Unless stated otherwise, products will be sent from the main warehouse in Turin. It’s possible that some items will be sent from physical stores. You can check this information during the transaction process. Click here for further information.

Usually, the courier will attempt to deliver again the following day. In the case that your package goes into holding, you will receive advice at the email account you registered with. The email will explain why delivery failed and how to release the package.

Contact us in a timely manner. We will then provide the courier with new delivery instructions.

If our customer service team receives no release request within five working days, the shipment will be automatically returned to our warehouses and a refund will be made.

We are committed to meeting delivery times but delays can occur when:

• The order is sent during a sales or promotional period
• A product is stored at a warehouse other than the main one
• The order was made on a non-working day
• Unprecedented events occur beyond our control
• Your package has gone back into storage (delay after delivery could not be received at the specified address)

Check that you have provided the correct address data and specified the name on any intercom system. In any other case, contact us (link)

We do not exchange products but you can send it back for a refund. In the case that a product is faulty, click here

You can then make a new order and buy an item that interests you.

All customised goods are made especially for you so returns are not possible unless the item is faulty.

If you have a received a fault customised product, click here

You have 30 days from delivery in which to fill in the online form for the return of one or more products.

Log in to the website using your username and password. Click on Account and then ‘Past Orders’ and use the ‘Return orders’ function. Insert the information requested. You will then receive a conformation email with the return number and instructions on how to send the goods back.

Do not follow this process if you have received faulty goods but click here instead.

If you purchased via Amazon Pay or PayPal Express Checkout you can access the site by configuring a password directly on our site.
Click on "Login" and then on "Password Assistance" or Click Here.
Enter the email or username used to place the order and configure the password.
Once the new password has been created, you can check the status of your order, return the products, or give consent to receive our newsletters, and always be informed of news and offers.

You need to complete the return request (sends you back to point 2. how can I return one or more products) and send the items back within 30 days in accordance with article 52 of the Italian Consumer Code (6th September 2005)

The refund will be made within 14 days of the return according to article 56 of the Consumer Code modified on 21st February 2014.

The refund will be made into your account by:

• Bank transfer into the same account used by card to make the purchase;
• Into your PayPal account for purchases made by PayPal;
• By a bank transfer into a current account by filling in the refund details if payment was made with cash on arrival.

Additional costs for delivery will not be refunded.

In the event that you receive a faulty item, contact us as quickly as possible within eight days of receiving the item. Press Contact Us and take care to state:

• Order number;
• What product is affected, indicating the model and code on the label which accompanies the item;
• Send a couple of photos showing the defect.

Customer Service will respond as soon as possible and provide all the necessary assistance.

In order to exercise your right of return, the product must be in good condition along with its own tag and its original packaging if provided (plastic bag or box depending on the item).

That means to say that the products returned are in as-new condition, they must not be used or washed but only tested.

In the event that these are not followed, there could be a reduction in value and the customer could be held responsible.

First of all configure a new password by Clicking Here and entering the email or username used to place the order.
Once you have created the password, you can log-in on the website. Click on Account and then ‘Past Orders’ and use the ‘Return orders’ function. Insert the information requested. You will then receive a conformation email with the return number and instructions on how to send the goods back.
Do not follow this process if you have received faulty goods but click here instead.

Click here and select “Register”.

Complete the process by clicking on the ‘Create your account’ button to then receive a confirmation email.

Click here and select “Register”.

Complete the process by clicking on the ‘Create your account’ button to then receive a confirmation email.

Click here and insert your credentials.

You can change your password, email address, phone number, or address in the ‘Personal Data’ section within ‘my profile’.

Click Here

Follow the instructions and you’ll immediately receive the confirmation that your password has been rest.

Should you wish to change your password, click here and visit the ‘Personal information’ section inside ‘My profile’ and then finally click on ‘Change password’.

1. Click here and log in
2. Go to ‘Account’ > ‘My profile’ and ‘Personal information’
3. Click on ‘Cancel my registration’
4. Click ‘Confirm’

You will be redirected to the registration page and you will receive a confirmation email that your account has been deleted.

EXTENDED COOKIE POLICY

Our Cookie Policy

The following information is provided by Kappa S.P.A., as the data controller of the website JesusJeans.com, pursuant to privacy legislation, taking into account the Provision of the Guarantor Authority no. 231 of 10 June 2021 "Guidelines for cookies and other tracking tools" (Published in G.U. n. 163 of 9 July 2021), the Provision of the Guarantor Authority 8 May 2014 (Published in G.U. n. 126 of 3 June 2014) and the EU Reg. 2016/679 (hereinafter the "Regulation"), as well as the applicable law.

WHAT COOKIES ARE AND WHAT THEY ARE FOR

Cookies are information (small text strings) created by a server that are placed on your browser when you visit a website. Cookies perform various and important functions within the network (i.e. execution of computer authentication, session monitoring, storage of information on specific configurations regarding users who access the server, storage of preferences). Cookies allow information on visitor preferences to be stored, they are used in order to verify the correct functioning of the site and to improve its functionality by customizing the content of the pages based on the type of browser used, or to simplify navigation by automating procedures (eg . Login, site language), and finally for the analysis of the use of the site by visitors.

You are buying from:

JesusJeans.com 
c/o Kappa con socio unico S.P.A.
Largo Maurizio Vitale 1
10152 Turin
Italy
Tel +39 011 2617464
Fax +39 011 2617595
P. I.V.A 05588030014

Registered to the Company Office in Turin.

Every purchase from our sites is regulated by the terms and conditions which we reserve the right to change. Any changes will become effective from the time when they are published on this site.

We guarantee the quality of service by submitting our products to a high standard of quality control.

We guarantee that our products conform to Italian and European Union (EU) standards when applicable.

In the case that there is an issue with a product, get in touch as quickly as possible using ‘Contact Us’.

The warranty covers all products on the market for two years. No warranty is waived according to the regulations of a different country should you be resident in a country outside of the EU.

Visit section What should I do if I’ve received damaged goods?

Click here to check the authenticity of your product using the serial number!

With every product’s label, you will find a size guide and you can see the advice attached.